Account Manager - Personal Lines
General Description: Responsible for the retention of assigned client accounts. Responsible for independently and proactively managing client accounts. Activities include, but not limited to new and renewal marketing, handling client questions and requests, and coverage review. Responsibilities may include aiding Personal Lines Sales and Account Executives, if applicable. Required to perform essential functions and meet service standards and Best Practices developed by USI.
- Maintain a minimum of 93% retention of Client Accounts. Act proactively to retain accounts; following up on cancellations and Broker of Record letters, according to agency procedures and standards.
- Provide technical expertise (knowledge of insurance coverage and products, staying abreast on industry updates and changes) with service of new and existing clients through cross-selling opportunities, account development, execution of client requests and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
- Handle all aspects of Personal Lines Property & Casualty Insurance. Occasional outside service visits, to the client, may be required.
- Expertise in value propositions and providing solutions to manage clients' gaps in coverage. Practice relationship and solutions based service and sales.
- Maintain renewal expirations, avoid any lapse in coverage.
- Responsible for marketing submissions to carriers, including application preparation, loss analysis and including other pertinent information for professional, quality new and renewal submissions. Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies. Analyze and compare carrier quotes for proper coverages, terms and conditions. Make insurance program recommendations.
- Respond to underwriters' questions in a timely and professional manner.
- Prepare proposals and summaries of insurance, as needed.
- Maintain a high degree of accuracy in agency management and document management systems.
- Provide direction to clients in submitting first reports of claims, facilitate prompt response from carrier.
- Identify exposure to loss and recommend appropriate coverage's in coordination with Sales Executive/Account Executive(s).
Knowledge, Skills and Abilities:
- 5 years experience in Personal Lines Property & Casualty Insurance along with comprehensive understanding of all Property & Casualty insurance coverages, underwriting and rating concepts.
- High School Graduate. College degree preferred, but not required.
- Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
- Hold an industry designation such as ARM, CIC, CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.
- Strong written, oral and interpersonal communication skills.
- Ability to carry out complex tasks with many concrete and abstract variables.
- Must be comfortable with internet based programs as well as intermediate knowledge of Microsoft office products. Knowledge of Sagitta/WorkSmart preferred, but not required.
- Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
- Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
- Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment.
- Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
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