job list page header image

Benefit Coordinator

Apply Now    

General Description:

The Benefit Coordinator is responsible for coordination of day-to-day customer service. Customer Service can include responding to carrier, internal staff and/or broker questions, ensuring new business, renewals and broker of record letters meet the requirements of the writing carrier. This also includes assisting with claim and billing problems, and acting as a liaison between the insurance carrier and internal staff. Much of the person's time will be spent supporting internal staff.


  • Provide internal staff with follow-up communication and approvals for Brokers on plan changes and open enrollment issues.
  • Save renewal copies from carrier to ERC shared drive and forward renewals to appropriate Brokers.
  • Enter data into Commission Data Base (NCS).
  • Coordinate efforts with team members, especially at month end to facilitate plan changes and ensure quality and turn-around times meet ERC standards.
  • Communicate regularly with management and other staff members regarding all aspects of administration to ensure service excellence.
  • Develop and maintain strong working relationships with all staff.
  • Special projects as required.


Knowledge, Skills and Abilities:

  • Strong attention to detail
  • Ability to stay organized and focused in a busy environment
  • Good oral and written communication skills
  • Professional and dependable
  • Demonstrates cooperation and collaboration in a team setting
  • Prior experience in a group benefits environment preferred
  • Timely, efficient and accurate administrative and data entry skills
  • Experience with Excel (data entry, formatting, formulas)
  • Bachelor's degree a plus.
  • Knowledge of Health and ancillary plans, carriers and quoting abilities is preferred
Job ID: 2098
Apply Now    

Interested in hearing about other USI Career Opportunities?

Join Our Talent Network

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We endeavor to make this site accessible to any and all users. If you would like to contact us, please email

100 Summit Lake Drive, Suite 400, Valhalla, NY 10595