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Customer Service Representative - Insurance

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Use your strong customer service ability to join a leader in the Travel Insurance industry to provide our customers with a first-class level of service!  You will develop and maintain a thorough knowledge of all our travel insurance products including all of the policy features to ensure they purchase they appropriate product for their travel needs.  Location is next to the Philadelphia International Airport (No Phila Wage Tax) .  11AM TO 7PM Shift. 

We provide all training on products offered and for insurance license requirements.

Join a company that2017 Insurance Business magazine nominated USI as a finalist in the following categories:

  • Insurance Industry Employer of Choice -- 100 Employees or More
  • Retailer Agency of the Year -- $75M in Revenue or More
  • Corporate Social Responsibility for USI Gives Back
  • CEO of the Year -- Mike Sicard

High School Diploma or G.E.D. is required.  Must have prior insurance industry experience (call center/customer service). Travel Insurance knowledge is preferred.   Must have an exemplary positive attitude; and passionate about offering an unequaled customer service experience. Must currently hold Property and Casualty and/or Life and Accident/Heath insurance licenses. Both licenses are preferred or the ability to obtain the other within 45 days of date of hire (costs and company training provided by the company). 

The right candidate will also have:

  • Strong customer service orientation; interpersonal and organizational skills, good sense of time management (ability to juggle multiple requests while giving the customer your undivided attention) with strong attention to detail and sense of urgency. 
  • Effective communication/comprehensive skills -- verbal and written. 
  • Ability to function independently and multi-task. 
  • Must enjoy providing excellent service, be enthusiastic, willing to work in a fast paced environment and handle a high volume of calls. 
  • Personal accountability and be fully available to assist customer for the entire duration of scheduled shift. 

USI Affinity's Travel Insurance Services division is a leading provider of travel-related insurance solutions. Our insurance programs are designed to serve individuals, families, students, groups and businesses traveling both domestically and internationally. We provide protection in our customers' investment in travel with high quality, "A" rated, financially secure insurance products and services. Additional information about USI Affinity may be found at


Job ID: 1906
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