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Insurance Systems Business Analyst

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The Business Analyst will support a new system initiative effort for USI P&C Commercial Programs business. The system is ConceptOne. Will work with the P&C Business leaders, IT team and the vendor to support systems capabilities to enable the business to grow.

Duties and Responsibilities

  • Application configuration and enhancement
    • Provide operational support to business
    • Prototype new procedures within ConceptOne or similar software product
    • Develop and maintain the reporting for application
    • Develop SQL queries to support workflow processes and other configuration items
    • Work with Business Analyst to create test plans to verify logic of new or modified processes, reports, screens etc.
    • Configuration management
      • Communicate changes, enhancements, and modifications --through written documentation -- to management, peers, staff, and end users
      • Provides advice and training to end-users
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Coordinate release of configuration enhancements, program changes and software version releases


  • System administration
    • Set up administrator and service accounts and manage administrator controlled settings
    • Maintains system documentation
    • Participate in IT governance and prioritization
    • Serve as part of a team responsible to maintain Concept One system availability
    • Collaborate with hardware, OS, DBA, Citrix infrastructure team members to ensure proper integration of the environment
    • Troubleshoot, and resolve any reported problems. Work with infrastructure team as needed to resolve
    • Participates in efforts to develop and implement processes for application and system monitoring
    • Act as technical coordinator for vendor support
    • Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
    • Monitor and resolve issues with system interfaces





  • Expertise and experience in Concept One application is a highly desired
  • Alternately, experience working with highly configurable systems is desired
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
  • Previous experience with SQL Development is required
  • Experience with Reporting tools such as SSRS, Burst or Power BI is desirable
  • Knowledge of Web Services is a plus
  • Experience with Infomaker is highly desirable
  • Excellent problem solving/analytical skills and knowledge of analytical tools
  • Display and execute logical and complex troubleshooting methods
  • Excellent verbal and written communication skills
  • Strong customer services and problem solving skills
  • Self-motivated, able to work independently, and takes initiative
  • Ability to multitask in a fast-paced environment.
  • Outstanding attention to detail with superior time management skills
  • Demonstrated ability to work successfully with a diverse group of users
  • Ability to learn new content areas and new skills quickly and well required




  • BS Degree in Information Sciences or similar discipline
  • 2 -3 yrs of experience in a technical administrative role
  • SQL experience is required
  • P&C insurance experience is desirable
  • Experience with ConceptOne or similar package is highly desirable
  • Experience with Infomaker is highly desirable
  • Experience with MS SSRS is a plus



Job ID: 839
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